Most people don’t realize the value of a good towing service until they’re abandoned on the side of the roof. You cannot always prepare for your car to break down, but you can be ready for the unexpected by having a reliable towing service in your contacts. There are many great towing companies out there, and just as many sub-par companies that offer people in vulnerable circumstances inferior service. To avoid the latter, take the time to compare several reputable companies to find one that meets your unique needs.
1. Get Recommendations from Friends and Family
Word of mouth is one of the best ways to learn about a towing company. Most vehicle owners have had their car towed a time or two. Ask your friends, family, neighbors, and coworkers who they recommend based on experience.
2. Ask About Response Times
When you’re stuck in the middle of nowhere and need a tow, the last thing you want to do is wait hours for service. A good tow truck service will respond quickly to your request and send out a truck within 30 minutes to your location.
3. Choose a Towing Service that Provides 24-Hour Service
You never know when your vehicle is going to break down. Car troubles are not just limited to the daytime, which means you need a towing service that provides reliable tows around-the-clock.
4. Read Customer Reviews Online
If you don’t have friends or family to ask for recommendations, turn to the internet for help. Most established towing companies will have a website or Yelp page with reviews from past customers. Read through these reviews to learn more about the company.
5. Learn About the Towing Equipment Used
Not all towing companies use the same type of equipment to tow vehicles. It is important that you choose a company that uses safe towing equipment that is modern and in good shape. The towing vehicle should also pass annual inspections.
6. Reach Out to a Customer Service Rep
Write down a list of specific questions you may have for the towing company, such as if their staff goes through training, if they are licensed, and how long they have been in business. Call the prospective towing companies on the phone and ask your questions.
7. Avoid Towing Companies that Charge Hidden Fees
Prices can greatly range from towing business to towing business, with larger chains often charging more than smaller family-based businesses. While there is no right or wrong price, you want to avoid towing companies that tack on hidden fees to the bill.
8. Pick a Company Based on Your Vehicle
Towing companies transport more than just cars and trucks. If you drive a motorcycle, 18-wheeler, RV, or any other type of specialized vehicle, you want to ensure that the towing company you choose has the proper equipment to safely transport your vehicle.
Choosing a Towing Service
You wouldn’t choose a doctor without doing a little research. The same effort should apply for the wellbeing of your vehicle. Take the time to carefully research towing companies in your area to find one that will provide you with reliable, honest service.